ebay customer service

lionmountaintrading18

Initial Question/Comment: Completing a Transaction

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11:02:10 System

Ronaldo De. has joined this session!

11:02:10 System

Connected with Ronaldo De.

11:02:15 Ronaldo De.

Thanks for waiting and welcome to eBay Live Help. This is Ron, I魠sorry for the long wait. We are currently experiencing a high volume of contacts. I appreciate your patience. How may I assist you?

11:04:01 lionmountaintrading18

hi

11:04:24 lionmountaintrading18

I have had a series of what I call fake bidders

11:04:33 Ronaldo De.

Hello. How may I help you?

11:04:37 lionmountaintrading18

I am a seller - LionMountainTrading18

11:05:35 lionmountaintrading18

I and some other sellers have had what appears to be the same person repeatedly bid with no intention of completeing the transaction, disrupting a number of auctions.

11:06:19 lionmountaintrading18

most recently on an item that i Placed the most buyer restrictions possible on

11:06:36 lionmountaintrading18

including pay pal account required

11:08:01 Ronaldo De.

I'm sorry to hear that you're having this kind of issue with some of the buyers. Let me assure you that bringing this problem to us is very much appreciated. I would definitely love to assist you with this.

11:08:20 lionmountaintrading18

the bidder's pattern is the same - a new ebay account from the UK with a ymail address

11:08:20 Ronaldo De.

Before doing anything or moving forward, I would also like to assist you on your other concerns. Do you have any other concerns that you want to be addressed?

11:08:49 lionmountaintrading18

bids on some items - wins - doesn't respond and within a few days is no longer a registered user

11:09:08 lionmountaintrading18

I have used google maps to cjheck his address - the address never exists

11:09:41 lionmountaintrading18

I have a number o fconcerns about this fake bidder

11:10:23 lionmountaintrading18

I think there is a good chance he will hit an item of mine tomorrow - he has already hirt the item twice

11:11:03 lionmountaintrading18

I sell old reggae records - the other sellers he has hit also sell old reggae records

11:11:45 Ronaldo De.

I know how frustrating it is having transaction with a fake buyers/bidders, but don't worry having this concern raised to us will definitely be given a resolution.

11:12:16 lionmountaintrading18

well I hope so - I and other sellers have raised this to ebay before and it still happens

11:12:28 lionmountaintrading18

despite buyer restrictions to the max

11:12:35 Ronaldo De.

Let me assure you that Having this concern to us will be given attention.

11:12:56 lionmountaintrading18

can you see in all of my sold items?

11:13:55 Ronaldo De.

What I may want you to know is, if you encounter such bidders/buyers you can actually report them through your Contact Us page found in your account located at the top right corner of the screed just beside Help tab.

11:14:00 Ronaldo De.

Let me check that for you.

11:14:55 lionmountaintrading18

well I don't really agree on a practical level - I only know he is "a suspicious buyer" when he bids - which is at the last minute.

11:16:03 lionmountaintrading18

yet I see times when he has bid that he he used the screen name to bid on something a few days earlier that has gotten him bad comments in a positive feedback (because seller has no other way of saying anything -

11:16:15 Ronaldo De.

If that's the case you can actually report him through Contact Us, because here on eBay we are not just protecting our buyers we are also protecting our sellers.

11:16:29 lionmountaintrading18

when I contacted a couple of such sellers they said that the had reported it to ebay as best they could figure out

11:16:57 lionmountaintrading18

so it was reported to ebay but for another three to four daysthe person is able to keep disrupting auctions

11:17:50 lionmountaintrading18

can you see who is watching or viewed an item I have currently for auction?

11:18:15 lionmountaintrading18

320629023562

11:19:15 Ronaldo De.

Let me check that.

11:19:35 Ronaldo De.

Kindly hold on for one to two minutes please.

11:19:54 lionmountaintrading18

this item was fake bid "won" by glenkene and

11:20:27 lionmountaintrading18

briwrig

11:22:52 lionmountaintrading18

bilzahn and karlsmi and stekbrow are also names used since the beginning of November - 6 disrupted auctions

11:24:10 lionmountaintrading18

all the names have a similar pattern of abbreviation of the registered name and a ymail address - to have bid on the most recent disruption, a pay pal account was required

11:24:31 lionmountaintrading18

I have checked all the street addresses on google maps and none exist

11:27:50 lionmountaintrading18

can you check how many items were "won" by those 5 screen names?

11:28:01 Ronaldo De.

For that case, what you can do is to block that bidder so that he will no longer bid on your items on sale and aside from that you have actually a choice of retracting their bids.

11:28:16 Ronaldo De.

Sorry but we cannot do that.

11:28:17 lionmountaintrading18

he makes a new name every week

11:28:26 lionmountaintrading18

how can I block him?

11:28:39 Ronaldo De.

The only way we can check that if they're the ones who were contacting us.

11:28:40 lionmountaintrading18

I am using the most buyer requirements possible

11:28:49 Ronaldo De.

Let me go ahead and check that for you. Kindly hold on for three minutes, please.

11:28:50 lionmountaintrading18

last time he had to have a pay pal account

11:29:17 Ronaldo De.

You can block up to 5,000 bidders by adding them to your blocked bidder/buyer list. Here's how:

11:29:29 Ronaldo De.

1. Click the "Site Map" link near the bottom of most eBay pages.
2. In the "Sell" column, click the "Block Bidder/Buyer List" link.
3. Click the "Add an eBay user to my Blocked Bidder/Buyer List" link. You may need to sign in.
4. Enter the user IDs of the members that you want to block, and then click the "Submit" button.

11:29:54 lionmountaintrading18

excuse me - what is the point of blocking him?

11:29:59 lionmountaintrading18

he gets a new screen name

11:30:08 lionmountaintrading18

within a week he is no longer registered

11:31:52 lionmountaintrading18

this guy has disrupted enough auctions that ebay needs to investigate it more

11:32:27 lionmountaintrading18

in the past year I have probaby ten screen names that all fit the same pattern

11:33:05 Ronaldo De.

I understand you point sir, what we can do now is I will file a report for that bidder and have him restricted.

11:33:13 Ronaldo De.

Let me see what I can do now.

11:33:24 lionmountaintrading18

what bidder? he isn't registerd anymore

11:33:31 Ronaldo De.

Let me go ahead and check that for you. Kindly hold on for three minutes, please.

11:39:55 Ronaldo De.

Thanks for your patience.

11:40:41 Ronaldo De.

I've checked the item that you gave me and I can see here on my end that there is no active bid on this account aside from that we already suspended the member that you are reporting because of the said act.

11:40:56 lionmountaintrading18

here is my point about item 320629023562 - finishing tomorrow. It is the same record that has already been hit twice. It is not a particularly good record or good seller. Now there is a watcher and what I would consider to be a high number of views - I expect 1 or 2 views at most - not 4 views and a watcher.

11:41:15 Ronaldo De.

We are actually tracing our bidders activity from that start of their transaction with eBay.

11:41:31 lionmountaintrading18

that i s the item that is finished - right?

11:42:36 Ronaldo De.

And if we noticed that they are connected to an account that is being restricted we are investigating them and suspend them if possible.

11:42:45 Ronaldo De.

Nope.

11:43:06 lionmountaintrading18

I appreciate that but obviously this person ios faster than that

11:43:37 Ronaldo De.

I can see here that this item HENNESEYS I See You / Pass It On 7" new reggae stock with an item number of 320629023562 has no active bids as of the moment.

11:43:46 lionmountaintrading18

one way would be to check the watcher amnd viewers of the current listing

11:44:05 lionmountaintrading18

no bids - watchers and viewers

11:44:36 Ronaldo De.

Let me check that again one more time.

11:44:49 lionmountaintrading18

do you follow what I am trying to say?

11:47:31 Ronaldo De.

As what I can see here on my end there is no bids, no watchers or everything on your item.

11:48:18 lionmountaintrading18

let me get it

11:48:48 lionmountaintrading18

320629023562

11:49:01 lionmountaintrading18

on my bay selling it says 4 views 1 watch

11:50:54 lionmountaintrading18

now it says 7 views in my ebay selling but that i sjusty me checking inside to get the item number

11:54:11 Ronaldo De.

Yes. I can see that on my end together with no bids placed on this item.

11:54:20 lionmountaintrading18

ok

11:54:36 Ronaldo De.

Well, actually that is not the basis if you have bids on that item.

11:54:49 lionmountaintrading18

not that it is the answer of all answers but I am curious -

11:55:14 lionmountaintrading18

if the watcher or viewers have any ids that match the pattern of fake bidding

11:55:36 lionmountaintrading18

to me that is worth checking - ebay - not me

11:55:44 Ronaldo De.

That is just a hint that there is someone whose watching or viewing your item.

11:55:54 lionmountaintrading18

all th eprevious ids have a distinct pattern

11:56:22 lionmountaintrading18

I understand it is a hint yo me the seller

11:56:38 lionmountaintrading18

but ebay has those ids? at least the watcher?

11:57:44 lionmountaintrading18

"Well, actually that is not the basis if you have bids on that item." please explain -

11:58:09 lionmountaintrading18

so what should I do to better protect myself?

11:59:52 lionmountaintrading18

the pattern for the previous fake bids is a UK address, ymail email account and a screen name based on the "real name", often using the first three letters of the first name

12:00:41 Ronaldo De.

I know how concerned you are with your business.

12:01:21 Ronaldo De.

What I can do now for your protection I will file a report about this matter and raise this concern to our management team to our next meeting.

12:01:34 lionmountaintrading18

most recently this person passed the most stringent buyer requirements that ebay will allow, inluding having a pay pal account

12:02:12 Ronaldo De.

Let me assure you that after filing a report about your concern this will not happen again.

12:02:45 lionmountaintrading18

I should think that ebay would be concerned if someone was in the marketlace with purposeful intent to disrupt auctions on a regular basis

12:04:00 lionmountaintrading18

I am happy to provide further info on "winning" bidders who quickly became nonregisterd over the past year plus

12:04:30 lionmountaintrading18

the ids are all in my turbo lioster

12:05:04 lionmountaintrading18

is it possible to get a contact person about this?

12:05:35 lionmountaintrading18

I fully expect this auction tomorrow to get hit again

12:06:21 Ronaldo De.

I understand that you are very concerned to your item and you don't want this thing to happen again.

12:07:28 lionmountaintrading18

I am concerned about getting repeatedly hit despite most stringent buyer restrictions

12:07:50 Ronaldo De.

But, what I can do for now is to have it reported and have it discussed on our meeting and let me assure you that I will give focus on this concern.

12:07:54 lionmountaintrading18

I am concerened that other sellers are getting hit too

12:08:12 lionmountaintrading18

is it possible to get va contact?

12:08:23 lionmountaintrading18

is it possible to have any follow up?

12:09:30 lionmountaintrading18

because getting in touch with anyone at ebay is very difficult

Ronaldo De.

We will try to inform you if there's any follow up with this case through your eBay account but for now what you can do is if you have doubt or suspecting a member you can actually block him so that he/she will not have any transactions with you anymore.

12:11:06 Ronaldo De.

And if you encounter the same issue again in the future kindly contact us.

12:11:22 lionmountaintrading18

how am I supposed to contact you/

12:12:11 Ronaldo De.

You can contact us through Contact Us tab located along with Help tab at the top right corner of your screen upon logging in to your account.

12:12:30 lionmountaintrading18

all you get is a preset bunch of info

12:12:56 Ronaldo De.

I'm sorry for that.

12:13:39 lionmountaintrading18

it is what it is

12:14:05 lionmountaintrading18

anyway it would be nice to hear something because ebay has enoughj compuiters to figure out who this is

12:14:18 Ronaldo De.

Again, you can contact us through Contact Us tab located at the top right corner of the screen you just need to type in your concern and you will be given a choice of contacting us through email or chat.

12:15:17 lionmountaintrading18

and someone is disrupting a number of auctions - fraud - using ebay for fraud and ebay should be concerned about that

12:15:51 lionmountaintrading18

all best - I hope to hear from somebody - y'all know where I am

Ronaldo De.

I got your information and the information of the bidder that you are reporting.

12:20:11 Ronaldo De.

I will make a quick report about this issue and we try to contact you if there's any progress.

12:20:36 Ronaldo De.

I hope I am able to help you with your concern.

12:20:46 lionmountaintrading18

ty

12:21:12 lionmountaintrading18

please include this talk with the report

12:21:14 lionmountaintrading18

ty

12:21:31 Ronaldo De.

Yes I will.

12:21:36 Ronaldo De.

So are we good for now?

12:21:38 lionmountaintrading18

ty

12:21:45 lionmountaintrading18

k